Refund and cancellation

Profyx may offer free access with ads, friend referrals or temporary promotions. The regular paid access price is R$ 19.90. When paid access is contracted, commercial conditions must be shown before confirmation.

Digital product

Profyx is collection tracking software. Any charge refers to software access, not to physical stickers, physical albums or official products.

Refunds

If a payment exists and the user believes there was a billing error, duplicate charge or access issue, they should contact suporte@profyx.com.br with the account email and case description. The request will be reviewed according to the payment method, use history and applicable law.

Cancellation

If there is a subscription or recurring charge, users may request cancellation through the channel shown on the purchase page or support. If access is free with ads, promotional or referral-based, there is no active recurring charge to cancel.